Support — Hidden Word
For help, email dwebegineering.support@gmail.com. Include the game language, phone model, Android version, app version, level number, and a screenshot when relevant. Never send passwords, tokens, authentication codes, or keys.
A level does not start or progress does not sync
- Check your internet connection and reopen the app.
- Confirm the phone’s date and time are set automatically.
- Do not clear application data before contacting us if you only use a guest account.
Google connection
Start the connection from application Settings and complete the flow in the same session. Google must be linked to the existing guest account so progress is preserved. If the process is cancelled, the guest account remains active.
Hints or results
If a hint is not granted or a result is not saved, provide the level number, approximate time, and a description of the actions taken. We cannot grant benefits without verifying the corresponding event.
Ads and rewarded hints
The app may show a banner during gameplay, interstitial ads after certain levels, and optional rewarded videos for hints. If a video is unavailable, is closed before completion, or the reward cannot be verified, the hint is not granted. Try again later and provide the approximate time if the problem continues. Advertising privacy options appear in Settings when required and available.
Sound, music, and vibration
These options are controlled separately from Settings. Also check media volume, silent mode, and system permissions.
Account and privacy
For deletion, follow the Account deletion page. For information about Google data and progress, read the Privacy Policy.
Response time
We aim to respond within 15 calendar days. Requests concerning data-protection rights are handled within the periods required by applicable law.